速卖通询盘模板

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上篇文章讲了报价和开发信的基础内容及可套用的灵活句子。

今天接着讲询盘遇到的各种情况,遇见这些情况该怎么回?

1,客户发来一个询盘,但是说之前被骗过,买的产品要么不发货,要么质量差。你该怎么建立信任感?

Hello Stephen! (开头依旧是打招呼)

Thanks for your kind inquiry. (客套话)

I feel really sorry for your terrible experience last time. (对客户表达共情,理解他)

But we are a qualified and regular company operating in good faith, with the belief integrity comes first. And we have long term supplies to USA. (long term supplies to USA. please check more P42A packing photos shared in attachments.) (说明我们是一家诚信经营的公司,并且长期供货国外,值得信赖!) (这里USA可以换成该客户所在的国家,增强信任感! 也可以发一些公司客户验厂照片,证书等等)

2,客户对产品很满意,但是有些型号对不上,怎么回答?→定制生产!

We are professional in +产品 and we could arrange production according to your detailed requirements. 一般做外贸都会有定制logo,包装,图案的需求,工厂也能做,所以定制生产更能抓住客户的心❤。

3,客户有的时候只想买一个两个供个人使用,但是这样我们成本太高,那怎么办?

Unfortunately our MOQ is +数量 due to the busy product lines. 可以委婉说产线繁忙,所以购买得满足最少起订量(MOQ)。

4,我们回复了客户一些问题,或者给客户发了报价,运费,图片,视频,客户查看了,但是不回复怎么办?

Waiting for your comments, your quick response will be highly appreciated.

Looking forward to your prompt response, what's your opinion about it?

May I know your idea about it?

I was wondering if you are available for more details?

Please kindly let me know if you need more information./ if you need me to introduce you further.

Do you want a catalog to pick from?

Are you available to talk on the phone?

Do you need to provide samples?

这些句式可以互换,主要是为了引导客户回复我们,问句更容易得到回复!

5,客户发来一个产品,想要知道该更多产品细节,怎么回?

Hello ....+人名

Thank you for your inquiry of .... +产品

The photos and detailed information of the product enclosed for your reference:

(附上产品图片,详情)

Product: 产品名称

Specification: 规格,参数

Package: 包装方式

Price: 单价

Payment: 支持的付款方式(一般有trade assurance, Telegraph transfer, PayPal, Western union)

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.

(订单量大的话可以适度给优惠,因为其他supplier也会抢着给客户报价,甚至降价)

We look forward to receiving your first order.

Hope to be a partner of your company!

Sincerely,


哈哈哈果然问题实在太多了,才写了这么一点就一千多字啦,下期更新噢!


码字不易,你的喜欢就是呆呆最大的动力!

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